Skip to main content

Definition of Terms

Appointment​

A scheduled meeting or consultation between a patient and a provider.

Internal Appointment​

An internal appointment is an appointment booked from our platform (bookadoc.com). These appointments are recorded in the appointments table in our database.

External Appointment​

An external appointment is an appointment booked from other platforms (eg. Tebra) but synced into our database. These appointments are recorded in the appointments_ehr table in our database.

Appointment ID​

A unique identifier (id field on appointments and appointments_ehr tables ) assigned to each appointment for tracking and reference.

Booking ID​

A unique reference used to link appointments and their ratings or notifications. On appointments table it is called booking_id, while in appointments_ehr table it is called emr_appointment_id. This field is used on rating_appointments table when recording patient ratings.

Completed Appointment​

An appointment that has been fulfilled and closed, making it eligible for rating.

Email Opt-Out​

A flag indicating that the customer has declined to receive email notifications.

Filter Criteria​

Conditions applied to database queries to limit results (e.g., filtering by business location or agent).

Internal Appointment​

An appointment managed within the primary system repository as opposed to an external or EHR repository.

Rating Appointment Repository​

The database interface used to store and retrieve ratings linked to appointments.

Rating Notification Repository​

The database interface managing notification and reminder records related to rating requests.

Send Cycle​

The sequence of sending initial and reminder notifications over a period.